Savings and loans • Fair and squareLogin
Can I apply for a loan with Castle Community Bank?
Anyone aged 18 or older, who lives or works in the EH postcode area can apply for a loan with Castle Community Bank.
How long will application take?
You will receive an instant decision at time of application, although we may ask you for some additional information. It typically takes 24-48 hours after receiving this information for your loan to be processed. After signing your agreement and a direct debit mandate monies will be transferred to your nominated bank account the same day.
What checks do you do?
We perform a credit check, an affordability assessment, and an identity check on all applications. Only the credit check will appear on your credit report.
What Information do you usually ask for?
If we do require additional information, we will typically ask for items such as proof of identity, proof of address, proof of income or your last 3 months’ bank statements. We ask for bank statements and proof of income to verify your income if we cannot do so automatically. We do this as part of our commitment to responsible lending.
What happens if I’m rejected automatically?
Don’t worry – we look at all applications after our system processes them, and we will be in touch with you.
What if I think I have “bad credit?”
You can check your credit on noddle.com. We cannot accept everyone who applies, but we strive to help as many members of our community as possible. If you are worried about this just get in touch with us before you apply and talk about this.
Can I top up my existing loan?
Yes you can apply for a top up after you have paid off at least 25% of your original loan balance. If you would like to find out more or apply for a top up please contact us
Do you offer joint accounts?
Yes, you can open a joint account by popping in to one of our branches.
How do I set up online access?
We will automatically activate your online access when you become a member of Castle Community Bank. You will receive an email containing information at this time. You will receive an email containing information on how to activate your online access when you open your account. If you did not receive this email please contact us
Help, I’ve forgotten my login details
Please contact us and we can securely take you through the process to reset your login information
How to make a complaint?
You can make a complaint and find full information on our complaints procedure here
Is my data secure?
Yes, we have stringent processes for ensuring your data is handled securely. Read our full policy here